Change Up

We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us asap / within 7 days of receiving your product and we'll quickly work to resolve the issue. After contact, a ver|texx support agent will assess the issue and grant a return merchandise authorization (RMA) for you to print and include with your return. If we have made a mistake on our order we will also issue you a complimentary electronic return label to ship your order. Returns are for store credit only. We want you to be completely happy with your order. If for any reason you are not satisfied, ver|texx gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for an online store credit.

• All other returns: support agent will send you a merchandise return authorization, however customer is responsible for all shipping costs.
• Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Returns should also be accompanied by the original receipt where possible. If the original receipt is unavailable, we’ll issue an online store credit based on the current selling price.
• All pieces must be returned within 10 days of contacting our support team.
After we have received* the physical item, please allow up to 21 days for us to process your exchange, remake your hand-finished piece and to ship it to you.
*replacement products will not be crafted and/or shipped until we have received the original item(s) in the above outlined condition (original box, with all original items).
Items returned without a return authorization cannot be accepted at our facility.

Refunds and Cancellations
Here at ver|texx, we pride ourselves on our top quality products, crafted with the best materials. If in the event you find we have made an error on your chosen piece, we are more than happy to fix your piece, free of charge. If after we attempt to resolve the issue, you are still unsatisfied, we are happy to review and accept returns on a case by case basis. All refunds and return requests must be received within 10 days of the original delivery date. All returns and refunds are subjected to a 20% restocking fee.

Cancellations and Adjustments
All of the ver|texx merchandise is unique and made to order. However, you may contact us and cancel or edit your order up to 24 hours after it was placed. Edit: a support agent will record the changes for you and send a confirmation email once the order has been adjusted. Cancel: a support agent will refund the method of payment used to make the purchase, and cancel the order for you. You will be notified when the refund has been processed. Cancellations past the 24 hour window are subject to a 20% restocking fee.

Location, Location, Location

We will ship worldwide using USPS (United States Postal Service). To keep the costs of the international shipment down we have chosen USPS, unfortunately this method does slow down the shipment process. Please expect your order to deliver within 15-20 days. Customs and duties vary by country, and customers are responsible for any customs or duties that may be assessed by their country when the package arrives. Items are made to order, please give ver|texx 2 to 4 weeks to ship out your product. Your order will be shipped via a Standard Service unless you select an expedited shipping method. If you would like your products sooner than noted please contact us and we'll do our best to meet your request, though a rush fee will apply. Orders shipped outside of the contiguous US are shipped via USPS Priority Mail and cannot be expedited.

Domestic (US) $5 / 3-7 business days
Canada $15 / 10-14 business days
International $20 / 10-24 business days

Find your Perfect Fit

Instructions:

Things You'll Need

-Ruler

-Thin strip of paper

Cut a thin strip of paper. Wrap the paper around your finger. Make sure the paper is below the joint of your finger and close to your knuckle. Mark the spot where the paper meets and measure the distance with your ruler.

Use the following chart to determine your ring size. Rings also come in half sizes, the measurements of which, of course, will fall somewhere in between the whole sizes.

Size 6: 2 1/16 inches
Size 7: 2 1/8 inches
Size 8: 2 1/4 inches
Size 9: 2 5/16 inches
Size 10: 2 7/16 inches

We hope this is helpful.

For Longer Wear

Please note: for a longer lasting product minimize contact with water, soap, heavy perfumes, hairsprays, lotions and other liquids during wear.
RAW BRASS:
Raw Brass naturally oxidizes depending on the air & body chemistry but brightens up quickly if you rub with lemon + water or apply a layer of ketchup (the acidity helps) then rinse. Polishing with a dish washing scouring pad also works. It is not irreversibly tarnished, just temporarily oxidized.

Frequently Asked Questions

• WHAT IS THE MAKING PROCESS?
All products on our site are made to order. Please allow 2-3 weeks for delivery.
• WHAT CAN I DO IF MY ITEM ARRIVES DAMAGED?
In the case of damaged goods please reach out to us as soon as you discover any damage to the piece(s) -within 7 days.
• WHO PAYS THE DUTIES / TAXES / BROKERAGE FEES ON INTERNATIONAL ORDERS?
The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our site. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Please note that alma design studio is not responsible for any customs and duties charges.
• I MAY HAVE ENTERED AN INCOMPLETE / INCORRECT SHIPPING ADDRESS?
For us to process your order without delays it is important to provide complete and accurate shipping information, in the event you provided an incomplete/ incorrect shipping address please e-mail us ASAP at contact@vertexxla.com