RETURNS & EXCHANGES
We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us asap / within 7 days of receiving your product and we'll quickly work to resolve the issue. After contact, a ver|texx support agent will assess the issue and grant a return merchandise authorization (RMA) for you to print and include with your return. If we have made a mistake on our order we will also issue you a complimentary electronic return label to ship your order. Returns are for store credit only. We want you to be completely happy with your order. If for any reason you are not satisfied, ver|texx gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for an online store credit.
• All other returns: support agent will send you a merchandise return authorization, however customer is responsible for all shipping costs.
• Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Returns should also be accompanied by the original receipt where possible. If the original receipt is unavailable, we’ll issue an online store credit based on the current selling price.
• All pieces must be returned within 10 days of contacting our support team.
After we have received* the physical item, please allow up to 21 days for us to process your exchange, remake your hand-finished piece and to ship it to you.
*replacement products will not be crafted and/or shipped until we have received the original item(s) in the above outlined condition (original box, with all original items).
Items returned without a return authorization cannot be accepted at our facility.
Refunds and Cancellations
Here at ver|texx, we pride ourselves on our top quality products, crafted with the best materials. If in the event you find we have made an error on your chosen piece, we are more than happy to fix your piece, free of charge. If after we attempt to resolve the issue, you are still unsatisfied, we are happy to review and accept returns on a case by case basis. All refunds and return requests must be received within 10 days of the original delivery date. All returns and refunds are subjected to a 20% restocking fee.
Cancellations and Adjustments
All of the ver|texx merchandise is unique and made to order. However, you may contact us and cancel or edit your order up to 24 hours after it was placed. Edit: a support agent will record the changes for you and send a confirmation email once the order has been adjusted. Cancel: a support agent will refund the method of payment used to make the purchase, and cancel the order for you. You will be notified when the refund has been processed. Cancellations past the 24 hour window are subject to a 20% restocking fee.