RETURNS & EXCHANGES
Cancellations & Adjustments:
All of the VERTEXX, INC merchandise is unique and made to order. However, you may contact us and cancel or edit your order up to 24 hours after it was placed.
EDIT AN ORDER:
A support agent will record the changes for you and send a confirmation email once the order has been adjusted.
CANCEL AN ORDER:
A support agent will refund the method of payment used to make the purchase, and cancel the order for you. You will be notified when the refund has been processed.
Within the first year of your purchase, VERTEXX, INC. offers free warranty coverage for any reason except lost or stolen merchandise. After year one, customers are liable to pay for damages (scratched, broken, tarnishing etc...) to be repaired.
If you would like to access your warranty please email firstname.lastname@example.org with an explanation, an image of the item and your order number. We will then review your email and contact you within 24 hours with instructions to send the item back.
Orders for personalized jewelry are final sale only and can only be cancelled or altered within 24 hours of purchase due to the customization of the item.
We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us ASAP (within 5 days of receiving your product) and we'll quickly work to resolve the issue.
Note that we can't be responsible for any remakes due to the wrong size, color, material entered.
To return an item, please contact our founder at email@example.com
You will need to provide us with:
The details of your order (full name & order number) & a description of any issues & the reason for the return.
All pieces must be returned complete in original packaging including any & all parts or accessories. All returns must be received within 10 days of issuance of the Prepaid Return Label. After your return has been received, please allow 2-3 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you.
**Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging.